Shipping & Return Policy

1. Are your products vegan and cruelty-free?

Absolutely! Our products are 100% vegan and cruelty-free—no animal testing or animal ingredients ever. Rest easy, nature-lovers, we’ve got you covered!

2. What’s this ‘probiotic’ stuff all about?

Think of probiotics as little helpers that keep your skin happy and balanced. They don’t live, breathe, or bite back; they just work their magic to make your skin glow.

3. Are these products safe for sensitive skin?

Yes! Our products are gentle enough for sensitive skin. We’ve packed in all the goodness, minus any harshness, so your skin stays calm and smooth.

4. Who can I contact if I have questions about the products?

We're just a quick ping away!
WhatsApp: +91 83607 24182
Email: help@poshanskincare.com
Phone: +91 83607 24182

1. How to Place an Order?

Ordering from us is a breeze:

• Add to Cart: Found something you love? Hit that “add to cart” button.
• Checkout: Ready to roll? Click “checkout.”
• Enter Details: Pop in your contact info and shipping address.
• Payment: Pick your payment method, and you’re all set!
• Confirmation: Once payment is done, you’ll see a confirmation page with your order details. Done and dusted!

Shipping Charges:
FREE SHIPPING! (Haan, we said free!)

2. For Cash on Delivery (COD) Orders

Heads up: COD is only for serious buyers. If you decline a COD order, you won’t be able to place another COD with us. You can still prepay and order!

Note: COD is convenient, but let’s keep it responsible—impulsive orders add to carbon footprints and use resources unnecessarily.

3. Partial Payment for COD Orders (High-Risk Orders)

Certain Cash on Delivery (COD) orders may be classified as high-risk through our verification process. In such cases, a partial advance payment of ₹100 is required to confirm the order.
Upon successful delivery, ₹100 will be adjusted against the total order value, and only the remaining amount (Order Value minus ₹100) is payable to the courier partner.
If the order is refused, not accepted, or marked as RTO (Return to Origin), the ₹100 will be non-refundable as it covers shipping charges incurred. In case of non-delivery due to courier-related issues, a reattempt may be arranged at our discretion.

4. Is My Order Confirmed if I Haven’t Received a Confirmation Email/Message?

You should get a confirmation on WhatsApp and email as soon as you place an order. If it’s MIA, check your spam folder. Still missing? Contact us with your registered email, phone number, and a screenshot of your payment.

5. What If My Money Was Debited but the Order Wasn’t Placed?

If your payment went through but your order didn’t, don’t stress. Your money should bounce back to your account within 7-14 business days. Need help? We’re here for you on WhatsApp, email (help@poshanskincare.com), or phone.

6. Where Can I Find My Order ID?

Your Order ID is in the confirmation message and email sent after you place your order. Keep it handy!

7. Tracking Your Order

Once your order ships, we’ll shoot over a tracking link on WhatsApp and email so you can keep an eye on it.

8. Can I Change My Shipping Address, Phone Number, or Email After Ordering?

Need to update your info? Contact us within 3 hours or before your order ships. After it’s on its way, we can’t make changes.
Extra Charges for Changes Post-Shipping:
If updates are needed after shipping, there’s an extra ₹50-150 charge from our courier.

9. How Are the Items Packed?

Each product is nestled safely in a secondary packaging box, then tucked into a bubble-wrapped, tamper-proof shipping bag. You’ll find all the details, ingredients, and instructions printed right on the product and its box.

1. Can I cancel my order?

During Sale Period: No cancellations or changes allowed.
Regular Orders: Orders can be canceled only if they haven’t shipped. Contact us with your order ID within 3 hours or before shipping (whichever is sooner).

2. When will I get my refund if I cancel?

Once canceled, refunds go back to your original payment method within 7-14 business days. Questions? Hit us up on WhatsApp, email (help@poshanskincare.com), or phone.

RETURNS & REFUNDS

1. Can I return or exchange my order?

Returns or exchanges are only accepted if:

• The product arrived damaged.
• The product has a defect.
• You received the wrong item.

How to Return:
Contact us within 24 hours on WhatsApp or email (help@poshanskincare.com).
Share an unboxing video and photos showing the issue.
Make sure photos clearly show the damage or defect.

Note:
Items must be returned in their original packaging.
No returns if the product is used, opened, or tampered with.
If eligible, we’ll send a replacement. If not, the item will be sent back to you.

2. What if my package arrives open or damaged?

If the package looks tampered with or open, don’t accept it. Unfortunately, we can’t help with items that arrive open if they’re accepted from the courier.

3. What if a product doesn’t suit my skin?

If a product isn’t a match for your skin, returns aren’t possible. Skincare is unique to everyone, and we can’t guarantee it will suit every skin type.

4. When will I receive my refund for a return?

After we approve your return, our delivery agent will pick it up. Once it passes inspection at our warehouse, we’ll process your refund in 7-14 business days.

1. Delivery Time within India:

Dispatch: 2-3 business days.
Metro Areas: 3-5 business days for delivery after dispatch.
Other Areas: 5-7 business days after dispatch.

Note: Delivery dates are estimated. You’ll get a tracking link on WhatsApp and email once your order is on its way.

2. What if I’m not available to receive my order?

Our courier will try delivering three times. If you’re unavailable, they’ll reach out by WhatsApp or phone to reschedule. If all attempts fail, the package returns to us, and an additional ₹60 fee applies to resend it.

3. If my order says “delivered” but I didn’t receive it, what should I do?

If your order status says delivered but you haven’t received it, contact us within 48 hours to sort it out.

INTERNATIONAL SHIPPING

Do you ship internationally?

Currently, we’re all about India! But good news: international shipping is coming soon! Stay tuned for updates on our website and social media.

1. How can I reach you?

We’d love to hear from you!
WhatsApp: +91 83607 24182
Email: help@poshanskincare.com
Phone: +91 83607 24182
Working Hours: 10:00 AM to 6 PM IST, Monday to Friday (excluding holidays).

2. For Press/Media Inquiries:

Shoot us an email at team@poshanskincare.com.

3. For Influencer Collaborations:

We’re always open to partnerships! Email us at team@poshanskincare.com.

4. For Job Applications:

Think you’re the perfect fit? Email us at team@poshanskincare.com with your resume and a fun cover letter telling us why you want to join Poshan and what you can add to the team!